How to Choose an Auto Glass / Windshield Shop

How Should I Go About Finding a Reputable Repair/Replacement Shop?

Finding a dependable shop to repair or replace your windshield is very important. A less than reputable shop may use cheaper aftermarket glass that is not as strong as OEM glass. Also not all shops have certified installers working for them. While there are plenty of uncertified installers that would do a good job on your windshield replacement, a certified installer follows industry standards, assuring the integrity of your vehicle.

It may be helpful to ask acquaintances if they are aware of a quality windshield shop or have had experience working with one that you are interested in using. More importantly, do some research on your own. Look up some information through the Better Business Bureau. The BBB provides helpful information on business in all areas. Ultimately, when you go to a shop ask them a few questions.

Here are a few to consider:

• Do you use OEM glass when replacing windshields?
• Do your installers have windshield replacement or repair certifications?
• Will you give me a written quote of all the charges I would need to pay? (Reputable companies should always be willing to give you a written quote.)
• Do you adhere to the Auto Glass Replacement Safety Standards (AGRSS)?
• Will you take care of billing my insurance? How long would a replacement take?
• What is the drive-away time for replacement/repair?
• Will you remove the old windshield adhesive before putting on the new adhesive?
• Would you be able to repair my windshield or do I need to get it replaced? (While showing them your windshield)
• Do you guarantee your work, and does it come with a written warranty?

Asking these questions should give you a general idea of whether you will want to give a particular shop your business or not. Just remember when it comes to you and your families’ safety and protection, don’t take any short cuts. Find a reliable business for your windshield replacement.

What Are Some of the Windshield Replacement or Repair Certifications a Consumer Should be Aware Of?

The most recognized certifications would be the NGA (National Glass Association) certification, and the NWRA (National Windshield Repair Association) certification. You may even want to ask a shop if they adhere to the Auto Glass Replacement Safety Standards (AGRSS).